Privacy policy

1. Who we are

DubaiSUP, Office no 214A, 2nd floor, Deira, Al Khaleej Street, Hyatt Regency Dubai, United Arab Emirates.

Questions about this policy: dubai.sup1@gmail.com or +971 55 510 8783.

2. What we collect

We collect only what you give us or what your browser shares while you use the site:

• What you send us: your name, phone number or email, the message you write and, on trade enquiries, what you want to buy.
• The language you used and the page you sent the form from.
• If you accept cookies: usage data such as pages viewed, device type, approximate location and actions like tapping a WhatsApp button (Google Analytics and the Meta Pixel).
• If you accept cookies and arrived from an advert: the advert's tracking tags (UTM tags and click IDs such as gclid or fbclid) and the page you landed on. We save these with your enquiry so we can tell which advert brought it.

3. Why we use it

• To reply to you and prepare a quote.
• To measure which pages and adverts lead to enquiries, so we spend our advertising budget well. This only happens if you accept cookies.
• To keep ordinary business records.

4. Cookies and similar storage

Analytics and advertising tags do not load until you press Accept. You can withdraw at any time with “Cookie settings” in the footer; declining removes the cookies below and the advert details stored in your browser.

• _ga and _ga_* (Google Analytics): tell visits apart and count pages. Up to 2 years.
• _fbp (Meta Pixel): links a visit to a Meta advert. Up to 3 months.
• dsup_consent (browser storage): remembers your choice on this site. Needed for the notice to work.
• dsup_attr (browser storage): remembers which advert brought you, so a form you send later can include it. Only set if you accept.

5. Who receives your data

We share data only with the services that make the site and our advertising work:

• Google: Analytics, and Google Cloud, where the website runs and enquiry records are stored.
• Meta: the Meta Pixel, if you accept cookies.
• Telegram: we receive a message with each enquiry so we can answer quickly.
• WhatsApp: if you choose to message us there, that conversation is governed by WhatsApp's own terms.

Some of these providers process data outside the UAE. We do not sell your data.

6. How long we keep it

We keep enquiries for as long as we need them to deal with your request and for our business records, then delete or anonymise them. Analytics data follows the retention settings of our Google Analytics property.

7. Your rights

You can ask us to show you the data we hold about you, correct it, delete it, or stop using it for marketing. You can also withdraw cookie consent whenever you like. Write to dubai.sup1@gmail.com and we will respond as soon as we reasonably can. You may also contact the UAE Data Office.

8. Changes

If this policy changes we will update the date above.